FAQ Product, Shipping & Return Policy

Do your products contain dairy or gluten? 

All of our blends are manufactured in our own factory, our blends contain no dairy or gluten.

Are your products organic?

Our ingredients are sourced directly from farms, some are sourced through importers who deal direct with farms. Organic ingredients have limited supply and can change the flavour profile from season to season, we have found non organic to be more consistent with each batch.

What is the shelf life?

Our Cocoa based blends have 12 months, all other blends have 18 months from date packed and are shelf stable. we recommend storing in a cool dark place, preferably in an airtight container.

What do I do if I change my mind and want to return the order? 

If you have changed your mind about your purchase, please send an email to info@simarablends.com

Please note: there is a 10 day return period, and we cannot accept any product that has been opened or tampered with. All refunds are processed on receipt of returned goods.  

What do I do if my order is incorrect when I receive it? 

If you have received an incorrect order, please send an email to info@simarablends.com for amendment. 

What do I do if my order has the incorrect shipping address? 

If you have provided the incorrect delivery address, please get in contact with us at info@simarablends.com stating the order number and an the correct alternative delivery address.  

When will my order be dispatched? 

Orders are dispatched on 24 - 48 hrs after we receive your order (excluding weekends).

 

 

If we haven't answered your questions, please feel free to get in contact with us and we will do our best to help you!